1. Introduction
Progvi Technologies Private Limited (“we,” “our,” or “us”) is an AI engineering services and product development company that provides AI consulting, software engineering, cloud solutions, AI integration, automation, and related technology services.
We are committed to protecting personal information and handling it responsibly, transparently, and securely. This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, use our services, or interact with our products.
This notice applies to our website visitors, prospective customers, business partners, and users of our services and products.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
a. Contact and Business Information
- Name, business email address, telephone number, job title, and company name.
- Information you provide through contact forms, consultation requests, emails, or business communications.
b. Technical and Usage Information
- IP address, browser type, device information, operating system, referring pages, and website usage data.
- Cookies and similar technologies, subject to applicable consent requirements.
c. Project and Service Information
- Requirements, documentation, source code, configuration details, and other information you or your organization provide to enable us to deliver contracted services.
- Information necessary for project management, technical support, troubleshooting, and service delivery.
d. AI-Related Information
- Prompts, inputs, uploaded files, outputs, and related technical data where these are processed through our AI services or products.
- Logs, diagnostic information, and usage metrics required to operate, secure, and improve our systems.
We aim to collect only information that is reasonably necessary for the relevant business or service purpose.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and arrange consultations or demonstrations.
- Provide AI engineering, software development, consulting, and technical support services.
- Develop, configure, deploy, maintain, and secure software products and AI-enabled systems.
- Manage client relationships, contracts, billing, and project delivery.
- Monitor performance, troubleshoot issues, prevent fraud, and protect our systems.
- Send relevant business communications, where permitted by law.
- Comply with legal obligations and enforce our contractual rights.
We do not use personal information for purposes incompatible with the purpose for which it was collected, unless permitted by applicable law.
4. Artificial Intelligence and Data Processing
Our services may involve machine learning models, generative AI systems, AI agents, automation tools, and third-party AI infrastructure.
Client data and AI model training: We do not use confidential client data or client-provided personal information to train general-purpose AI models for our own independent purposes unless we have obtained appropriate authorization or another valid legal basis.
Third-party AI providers: Where a project requires external AI models, cloud platforms, APIs, or other service providers, information may be processed by those providers in accordance with the applicable service configuration, contractual terms, and privacy requirements.
Data minimization: Where reasonably practicable, we seek to minimize personal data in prompts, use anonymization or pseudonymization techniques, and implement access controls and other safeguards.
AI outputs: AI-generated outputs may be inaccurate, incomplete, or inappropriate for particular purposes. Customers are responsible for evaluating outputs and determining whether they are suitable for their intended use, subject to the responsibilities established in the applicable contract and law.
Specific data-handling arrangements for an AI project may be defined in a separate agreement, statement of work, data processing agreement, or other applicable contractual document.
5. Legal Bases for Processing
Where required by applicable law, we process personal information on one or more of the following legal bases:
- Contract: To provide services or take steps requested before entering into a contract.
- Legitimate interests: To operate, secure, administer, and improve our business, where those interests do not override applicable individual rights.
- Consent: Where you have provided consent for a specific purpose.
- Legal obligations: To comply with applicable laws, regulatory requirements, or lawful requests.
The legal basis applicable to a particular activity depends on the circumstances and the laws governing that activity.
6. Sharing of Information
We may share information with:
- Service providers: Cloud hosting providers, infrastructure vendors, AI model providers, analytics providers, communication platforms, and other vendors supporting our operations.
- Authorized client personnel: Where necessary to deliver contracted services and support the client’s systems.
- Professional advisers: Lawyers, accountants, auditors, and other professional advisers subject to appropriate confidentiality obligations.
- Authorities and other parties: Where required by law, to protect rights and safety, or in connection with a business reorganization, merger, or acquisition.
We do not sell personal information in exchange for money. We do not share personal information for cross-context behavioral advertising except where explicitly disclosed and permitted by applicable law.
7. International Data Transfers
We may process or store personal information in countries other than the country in which it was collected, depending on our infrastructure, service providers, and client arrangements.
Where international transfers are subject to legal requirements, we will implement applicable safeguards, which may include contractual protections, adequacy mechanisms, or other legally recognized transfer mechanisms.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this notice, provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may differ depending on the type of information, the project, contractual requirements, and applicable law. Upon expiry of the relevant retention period, information will be deleted, anonymized, or securely disposed of, unless continued retention is legally required or otherwise permitted.
Client-specific retention and deletion arrangements may be established in the applicable contract or data processing agreement.
9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the service and its risk profile, these measures may include encryption, access controls, authentication, secure development practices, monitoring, backups, and incident-response procedures.
No method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.
10. Cookies and Similar Technologies
Our website may use essential cookies and similar technologies to support website functionality, security, and user preferences.
Where applicable, we may also use analytics or other non-essential technologies to understand website performance and improve the user experience. We will obtain consent where required by applicable law.
You can manage cookies through your browser settings and any cookie preference controls provided on our website. Disabling certain cookies may affect website functionality.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable exceptions.
- Withdraw consent where processing is based on consent.
- Object to or request restriction of certain processing activities.
- Request a portable copy of your information where applicable.
- Opt out of certain marketing communications.
- Lodge a complaint with the relevant data protection authority.
To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before responding.
Where we process information on behalf of a business customer, that customer may be responsible for responding to certain privacy requests. We will provide reasonable assistance as required by our contractual obligations and applicable law.
12. Children’s Privacy
Our website and business services are not intended to be directed to children under the age at which they can independently consent to data processing under applicable law. We do not knowingly collect children’s personal information in violation of applicable legal requirements.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.
13. Third-Party Websites and Services
Our website or services may contain links to third-party websites, tools, APIs, and platforms. Those third parties may have their own privacy policies and data-handling practices.
We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy notices before providing personal information to them.
14. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, business practices, technology, or legal obligations.
Any updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
15. Contact Us
If you have questions about this Privacy Notice, our data-handling practices, or a request concerning your personal information, please contact us:
Company: Progvi Technologies Private Limited
Email: [email protected]
Website: https://www.progvi.com
Registered Address: SSB-198, Sector 15 A, Hisar, Haryana, India
We will review and respond to privacy enquiries in accordance with applicable law.